Jobs at Resilio

About Resilio, Inc.

Resilio delivers powerful enterprise solutions using our unique private cloud software built on core BitTorrent technology. We make it effortless to synchronize, distribute, collect and collaborate across clouds and at every endpoint. For a wide array of data and endpoint orchestration, Resilio offers the industry-leading and fastest private cloud solution trusted by millions of consumers and thousands of business worldwide.
‍
In early 2016, Resilio Inc. was spun out of BitTorrent Inc. to bring the power and resilience of distributed technology to the modern enterprise. Resilio's headquarters are in the San Francisco Bay Area, CA.

#1 Technical Account Manager (USA, remote)

Resilio is a silicon valley based startup that creates and sells scalable data management solutions to mid-sized companies and large enterprises. The company is an ideal place for Technical Account Managers who want to play a significant role in our fast-growing company. Working at Resilio is an opportunity to be part of a small energized sales team selling emerging and cutting edge technologies that are disrupting an enormous market opportunity, and have a great time in the process.

Location

USA (Remote work in any of the 50 states of the USA)

Role & Responsibilities

• Increasing sales and winning new business
  

• Evaluating customer needs and suggesting appropriate solutions
  

• Conducting product demos and sales presentations
  

• Support channel partners in their sales efforts
  

• Work with Solutions Architect on customer POC preparation
  

• Work with the Customer Success team to ensure a successful transition after landing a new deal
  

Qualifications and Requirements

• 5+ years demonstrated experience and success in all aspects of selling enterprise software with ASP of $10-20k/year
  

• Startup experience
  

• Technical at a level that you feel comfortable discussing storage and networking needs with leads
  

• Strong communication and presentation skills
  

• Highly organized with excellent time management skills
  

• Hard worker and dedicated to getting things done
  

• Willingness to  start the day early or stay up late to accommodate the needs of international customers on an occasional basis
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Apply for This Job

To apply please email: jobs@resilio.com

#2 Sales Engineer (USA, remote)

Resilio is a Silicon Valley based startup that creates and sells scalable data management solutions to global mid-sized companies and large enterprises. We're looking for an experienced Sales Engineer or Technical Pre-Sales Solution Architect who is ready to move into a hybrid technical sales role.Working at Resilio is an opportunity to be part of a small energized sales team selling emerging and cutting edge technologies that are disrupting an enormous market opportunity, and have a great time in the process.

Location

USA (Remote work in any of the 50 states of the USA)

Role & Responsibilities

• Manage customer product trials, including setting scope, timelines, and resources.
  

• Deliver product demonstrations and engage in technical discussions with existing customers.
  

• Assist the sales team by establishing technical credibility, and qualifying prospects
  

• Work with the Customer Success team to ensure a successful transition after a customer makes a purchase.
  

• Assist customers in deploying the software via phone and Zoom.
  

• Maintaining customer relationships and ensuring customer satisfaction.
  

• Maintain current knowledge of Resilio products and supporting technologies including operating systems, storage, and networking.
  

• Advise prospects with regard to best practices for software, network configuration, server configuration, resource allocation, and ongoing operations.
  

• Perform other duties as assigned.
  

Qualifications and Requirements

• Customer service focused, results-driven, excellent interpersonal skills
  

• 3+ years of extensive knowledge of Windows, Linux, macOS, and Android
  

• 3+ years of extensive knowledge of desktop, server, laptops, and peripherals
  

• Solid understanding of storage systems and performance considerations
  

• Advanced networking knowledge including VPN, subnet configuration, and firewalls (router configuration a plus)
  

• Ability to interact in a professional, responsive, and timely manner with all levels of users; skilled interaction in a scientific-based user environment
  

• Proficient with command-line tools
  

• Proven organization and project management skills, including the ability to prioritize and work independently
  

• Strong verbal and written skills, especially the ability to present to prospects and generate solution proposals, architectural diagrams, and integration specifications
  

• Experience with implementation and support of SaaS software is desirable
  

• Desire to expand skillsets into the sales cycle is a plus (with additional compensation opportunities for these candidates)
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Apply for This Job

To apply please email: jobs@resilio.com

#3 C++ Engineer (USA, Remote)

​Resilio is a silicon valley based startup that creates products which bring the power of peer-to-peer and fast data transfer to the enterprise market. As a team member you will have an opportunity to work with a variety of data transfer technologies and utilize direct OS API (Linux, Mac, Windows) to produce optimal code for performance and reduced memory footprint.

Location

USA (Remote work in any of the 50 states of the USA, Eastern Time Zone preferred to have more overlap with European Development Team)

Responsibilities

• Design and develop new features according to specifications and customer’s requests;
  

• Produce high quality cross-platform C++ code that runs on Mac, Windows, Linux;
  

• Develop corresponding unit tests to properly test the code
  

• Identify customers issues based on logs and core dumps and provide a resolution in a timely manner;
  

• Collaborate with other developers, QA team and project managers to refine requirements
  

​Qualifications

• At least two years professional C++ development experience.
  

• You must have a strong familiarity with object-oriented programming, modern C++ standards (C++11/14/17/20), boost library, unit testing, test-driven development
  

• Familiarity with: system and network programming under Linux or Windows
  

• Familiarity with: low level debugging and profiling of native code
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Apply for This Job

To apply please email: jobs_dev@resilio.com

#4JS Engineer (USA, Remote)

​Resilio is a silicon valley based startup that creates products which bring the power of peer-to-peer and fast data transfer to the enterprise market. As a team member you will have an opportunity to develop a highly loaded Management Console (node.js based) that controls data transfer inside the enterprise.

Location

USA (Remote work in any of the 50 states of the USA, Eastern Time Zone preferred to have more overlap with European Development Team)

Responsibilities

• Design and develop new features according to specifications and customer’s requests;
  

• Produce high quality code that implement required functionality
  

• Develop corresponding unit tests to properly test the code
  

• Identify customers issues based on logs and provide a resolution in a timely manner;
  

• Collaborate with other developers, QA team and project managers to refine requirements
  

​Qualifications

• At least two years professional server application development experience.
  

• You must have a strong familiarity with JS frameworks
  

• Experience with node.js
  

• Good knowledge of TypeScript/JavaScript 
  

• Preferably knowledge of React, Backbone (legacy code)
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Apply for This Job

To apply please email: jobs_dev@resilio.com

#5Sales Development Representative (USA, Remote)

Resilio delivers powerful enterprise solutions using our unique private cloud software built peer-to-peer technology. We make it effortless to synchronize, distribute, collect, and collaborate across clouds and at every endpoint. For a wide array of data and endpoint orchestration, Resilio offers the industry-leading and fastest private cloud solution trusted by millions of consumers and thousands of businesses worldwide.

As a Sales Development Representative, you will be responsible for supporting the sales team in generating new leads, qualifying prospects, and nurturing existing customer relationships. You will assist the sales team in all aspects of the sales process, including market research, lead generation, and follow-up communication with prospects. You will also be responsible for maintaining accurate and up-to-date customer data in the company's CRM system.

This is a full-time position with competitive compensation and benefits packages. If you are passionate about sales, marketing, and customer service, we encourage you to apply for this exciting opportunity.

Location

United States (Fully Remote)

Responsibilities

• Conduct market research to identify new leads and potential customers
  

• Assist in developing and executing lead-generation campaigns
  

• Qualify leads by phone and email to determine their level of interest and fit with our products and services
  

• Schedule appointments and demos for the sales team with qualified leads
  

• Follow-up with leads and existing customers to ensure a positive customer experience
  

• Maintain accurate and up-to-date customer data in the company's CRM system
  

• Collaborate with the sales team to identify new opportunities for growth and improvement
  

• Provide general administrative support to the sales team as needed
  

​Qualifications

• Bachelor's degree in Business, Marketing, or a related field
  

• 3-5 years of experience in sales, marketing, or a related field
  

• Strong communication and interpersonal skills
  

• Ability to multitask and prioritize in a fast-paced environment
  

• Detail-oriented and highly organized
  

• Familiarity with Salesforce CRM systems
  

• Experience with LinkedIn Sales Navigator and/or Outreach
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Schedule

• Monday to Friday
  

Supplemental Pay Types

• Bonus pay
  

Apply for This Job

To apply please email: jobs@resilio.com

#6Customer Success Manager (USA, Remote)

Resilio is a Silicon Valley based startup that creates and sells scalable data management solutions to mid-sized companies and large enterprises. We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team.

The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management and Finance teams to ensure our services are delivered successfully.

Location

United States (Fully Remote)

Responsibilities

• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
  

• Actively monitor the health of assigned customers across tiers and ensure the right proactive interaction is in place to maintain customer retention and identify opportunities to unlock further value for them
  

• Understand customer needs, share best practices, provide solution guidance, and help them realize value from Resilio
  

• Conduct weekly, quarterly, and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met
  

• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
  

• Collaborate cross-functionally with Sales and Support teams to identify and communicate product issues, development requests and to boost customer referrals
  

• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle
  

​Qualifications

• Required: Customer Success Manager with 1-2 years of experience (preferably at least 1 year in Technology, SaaS, or a related field).
  

• 1-3 years of experience in Customer Success or Customer Support.
  

• High attention to detail, solution-oriented mindset, and ability to advocate for our customers.
  

• Excellent interpersonal skills, ability to communicate professionally, persuasively, and confidentially over the phone, e-mail, and in-person
  

• Active team player, self-starter, and multitasker who can quickly adjust priorities
  

• Experience working with senior and executive-level customer contacts
  

• Highly organized with strong planning and time management skills in verbal and written communications, strategic planning, and project management
  

• Ensure customer satisfaction by proactively addressing any issues or concerns
  

• Ability to understand and articulate Resilio's technical value
  

• Hands-on experience with Salesforce and ChurnZero is a huge plus!
  

• Bachelor's (Preferred)
  

Benefits

• Competitive salary ($60,000.00 - $100,000.00 per year)
  

• Health, vision, and dental benefits
  

• Flexible spending account
  

• 401(k) plan
  

Schedule

• Monday to Friday
  

Supplemental Pay Types

• Bonus pay
  

Apply for This Job

To apply please email: jobs@resilio.com

#7 Lead Support Engineer (Warsaw, Poland)

As a Lead Support Engineer, you will be responsible for resolving the most complex customers' technical issues using your expertise and extensive cooperation with the engineering and QA departments. Develop solutions that could involve configuration, bug fixes, or new features in the product. Communicate resolution plans with the customer and deliver the final solution to the customer's complete satisfaction.

Location

Poland Office:
Aleje Jerozolimskie 123A, 02-017
Warszawa, Floor 15

Role & Responsibilities

• Fast and effective troubleshooting of customer issues that might involve software, networking and hardware.
  

• Perform analysis of the issue to identify the root cause and develop a plan on how to resolve it.
  

• Direct involvement with various teams (Development, QA) to resolve the issue.
  

• Communicate resolution plans with the customer and deliver a solution when it will be ready.
  

• Provide technical leadership to junior team members
  

• Help create knowledge base articles and other internal documentation
  

Experience

• 2+ years of work experience in an applicable industry or a role
  

• Network troubleshooting (know how to use Wireshark, tcpdump, iperf; HTTP servers)
  

• Experience with TCP/IP, UDP protocols
  

• Windows & Linux expertise
  

• OS troubleshooting (know how to use Sysinternals, top, iotop, netstat, systemctl, etc.)
  

• Great communication skills and customer focus
  

• Ability to prioritize and switch between a variety of time-sensitive issues
  

• Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
  

• Strong English both verbal and written (B2-C1)
  

Apply for This Job

To apply please email: jobs_poland@resilio.com

#8 Support Engineer (Warsaw, Poland)

As a Support Engineer, you will be responsible for resolving the customers' technical issues using your expertise and extensive cooperation with the engineering and QA departments. Develop solutions that could involve configuration, bug fixes, or new features in the product. Communicate a resolution plan with the customer and deliver the final solution to the customer's complete satisfaction.

Location

Poland Office:
Aleje Jerozolimskie 123A, 02-017
Warszawa, Floor 15

Role & Responsibilities

• Fast and effective troubleshooting of customer issues that might involve software, networking and hardware.
  

• Perform analysis of the issue to identify the root cause and develop a plan on how to resolve it.
  

• Direct involvement with various teams (Development, QA) to resolve the issue.
  

• Communicate a resolution plan with the customer and deliver a solution when it will be ready.
  

• Help create knowledge base articles and other internal documentation
  

Experience

• 1+ years of work experience in an applicable industry or a role
  

• Ability to network troubleshooting (know how to use Wireshark, tcpdump, iperf; HTTP servers)
  

• Understanding of TCP/IP, UDP protocols
  

• Windows and/or Linux expertise
  

• Preferably OS troubleshooting (know how to use Sysinternals, top, iotop, netstat, systemctl, etc.)
  

• Great communication skills and customer focus
  

• Ability to handle multiple customer cases
  

• Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
  

• Strong English both verbal and written (B2-C1)
  

Apply for This Job

To apply please email: jobs_poland@resilio.com